What this Agreement Covers

This Agreement governs your use of Cyrus Eleven Clothing (the "Service"). The Service permits customers that have an appropriate relationship either with: (i) institutions of higher learning, fraternal organizations, honor societies and other collegiate groups (collectively, "Institutions"); (ii) corporations and small businesses; (iii) elementary and secondary schools; or (iv) other organizations, to design and purchase custom merchandise properly describing that relationship. You understand that by using the Service, you have agreed to the terms and conditions of this Agreement and you agree to use the Site and the Service solely as provided in this Agreement.

Order Placement Policies

Cyrus Eleven Clothing requires a turnaround of 12 business days for all new art including custom designs and designs requiring cleanup & separation. Any order pertaining to art already on file will require 10 business days for turnaround. All order turnarounds are based on date of placement and garment deposit. Customer provided garment order turnarounds are based on art and/or receipt of garments and completed work order.
Below minimum orders will be priced higher per garment per print plus other additional costs associated with Print, Set up, and Screen charges.
Rush orders need to fit criteria of 50 garments or less, art on file, and require at least two business days to process with additional charges.
All customers and accounts must fill out or bring in a work order. Cyrus Eleven will accept no responsibility for errors and damages not pertaining to information on work orders.
Cyrus Eleven Clothing requires Setup fees for the creation and/or cleanup & separation of Customer provided and Cyrus Eleven created designs. These set up fees are for the purpose of design application and do not pertain to the ownership of intellectual properties.
All Customer provided garments must be laundered, clean, and folded by size prior to drop off.

Intellectual Property Rights of Cyrus Eleven Clothing and Third Parties

Cyrus Eleven Clothing is committed to the appropriate and legal use of the intellectual property of others, and we require our users to behave similarly. Unless otherwise noted, all materials, including images, illustrations, and designs produced by Cyrus Eleven Clothing (collectively the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Cyrus Eleven Clothing
Cyrus Eleven Clothing is the owner of the CYRUS ELEVEN and C-11 trademark; other trademarks used including logos, slogans, color schemes and design trademarks that are directly related to such third parties must comply with any restrictions or conditions imposed on the use and access of the Licensed Marks by the third parties. Cyrus Eleven Clothing will notify you of such terms if your usage is in violation of such terms.
Generally, products created using images available from Cyrus Eleven Clothing should not be resold commercially. In the event that you wish to resell such products, you agree to contact Cyrus Eleven Clothing and verify the legality of reselling such products prior to doing so. Designs created by Cyrus Eleven Clothing and images available are in no way the exclusive property of the customers. Cyrus Eleven Clothing retains the right to display such designs or offer them (or variations of such designs) to other customers.
Additionally, Cyrus Eleven Clothing has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane (according to standards established by the FCC), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Cyrus Eleven Clothing production.
You agree to not use Cyrus Eleven Clothing Service to create any material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

Payment Policies

Invoices may be paid by check or cash. Deposits may be required for some orders.

Returns Policy

Cyrus Eleven Clothing goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Cyrus Eleven Clothing accepts returns and will refund payment if and when customers are disappointed by Cyrus Eleven Clothing merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is of low quality; or (c) the design of the final product is materially different from the final design approved by the customer. Cyrus Eleven Clothing accepts no responsibility on Customer provided garments with regards to Manufactured Defects, Stains, incorrect Styles, or Mislabels.

Governing Law

This Agreement shall be governed by the laws of the Commonwealth of Massachusetts and, where applicable, by federal law.


© 2012 Cyrus Eleven